Privacy Policy

1. Introduction

ANG AUTO PARTS (“ANG Auto Parts,” “we,” “our,” or “us”) is a Montréal-based business specializing in the sale and distribution of aftermarket collision auto parts throughout select regions of Québec. We are committed to protecting the personal information of all customers and website users in accordance with:

• Québec’s Law 25,

• Act Respecting the Protection of Personal Information in the Private Sector (Québec), and

• Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how your personal information is collected, used, disclosed, protected, and stored as part of our business operations and through our website.

2. Contact Information

For all privacy-related inquiries, requests, or complaints, you may contact us at ANG AUTO PARTS

Montréal, Québec
Phone: +1 438-258-0577
Email: info@angautoparts.ca

3. Information We Collect

We collect only the personal information necessary for our operations and services.

3.1 Information You Provide Directly

This includes information submitted when placing an order, creating an account, requesting support, or communicating with us:

• Full name

• Billing and shipping address

• Email address (including communications via info@angautoparts.ca and returns@angautoparts.ca)

• Phone number

• Payment details (processed securely by third-party payment processors; we do not store full card numbers)

• Vehicle information (make, model, year, and, if provided, VIN)

• Order details and purchase history

• Order details and purchase history

• Return requests and cancellation details

3.2 Information Collected Automatically

When you use our website, we may automatically collect:

• IP address

• Browser and device type

• Pages viewed, time spent, and navigation data

• Cookies and similar tracking technologies (see Section 10)

3.3 Information Related to Delivery & Returns

Because our company manages its own delivery fleet, we may collect:

• Delivery address information

• Delivery status and timestamps

• Photos or notes related to damaged, incorrect, or returned items

4. Why We Collect Personal Information

Your information is collected strictly for legitimate business purposes, including:

4.1 Order & Service Fulfillment

• Processing and verifying orders

• Managing delivery and tracking using our internal fleet

• Updating order status (e.g., “COMPLETED” when the order is out for delivery)

• Handling returns, cancellations, refunds, and damage claims

4.2 Customer Account & Website Functionality

• Creating and managing user accounts

• Password resets and login authentication

• Improving user navigation and functionality

4.3 Customer Support

• Responding to questions and providing assistance

• Handling issues with orders, returns, cancellations, and shipping

4.4 Security & Fraud Prevention

• Detecting unauthorized activity

• Monitoring suspicious transactions

• Protecting customer accounts and internal systems

4.5 Legal & Regulatory Compliance

• Fulfilling obligations under Québec and Canadian privacy laws

• Maintaining business records for accounting and tax purposes

5. Legal Basis for Collection and Use

We process your personal information under the following legal bases:

• Your consent

• Performance of a contract (processing orders, delivering items)

• Legitimate business interests (fraud prevention, customer support, website improvement)

• Compliance with legal obligations

You may withdraw consent at any time unless your information is required to complete an ongoing transaction or a legal obligation.

6. How We Share Personal Information

ANG AUTO PARTS does not sell or rent personal information.

However, we may share it with:

6.1 Service Providers

To facilitate our operations, information may be shared with trusted third parties such as:

• Website hosting providers

• Payment processors

• Email communication systems

• IT security and infrastructure services

• Delivery management systems

All service providers must comply with applicable privacy laws.

6.2 Internal Delivery Operations

Certain personal information (e.g., address, order number) is shared internally with our dispatch team and delivery staff to complete deliveries

6.3 Legal & Regulatory Authorities

We may disclose information when required by:

• Court orders

• Government authorities

• Applicable laws and regulations

• Fraud or security investigations

7. Data Storage & Security Measures

We use strong administrative, technical, and physical safeguards to protect personal information, including:

• Encrypted password storage

• Secure payment processing

• Limited employee access

• Internal access controls

• Security monitoring

• Regular system reviews

Despite our efforts, no online system can be guaranteed 100% secure

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide services

• Complete transactions

• Process returns and refunds

• Meet legal, accounting, and regulatory requirements

Return-related information is stored in accordance with your 20-day return policy

Once information is no longer required, it is securely deleted or anonymized.

9. Your Rights Under Québec Law 25 and PIPEDA

You have the right to:

• Access your personal information

• Request corrections to inaccurate or outdated information

• Request deletion of information where permitted

• Withdraw consent to certain uses

• Request data portability (Law 25)

• Object to certain processing activities

• Receive information about automated decision-making, if applicable

To exercise any rights, contact info@angautoparts.ca.

10. Cookies & Tracking Technologies

Our website uses cookies to:

• Maintain session and login functionality

• Improve site performance

• Analyze user behavior

• Enhance user experience

You may disable cookies through your browser settings. Some site features may not work without cookies.

11. Transfer of Information Outside Québec

Some service providers may store or process information outside Québec or Canada.

Before transferring information outside Québec, we ensure:

• The region has privacy protections meeting Law 25 requirements

• Appropriate contractual safeguards are in place

• You are informed of the transfer when applicable

12. Marketing Communications

We send promotional emails only with your explicit consent. You may withdraw consent at any time using the unsubscribe link or by contacting us directly

13. Information Related to Minors

Our website and services are not intended for individuals under 14 years of age. We do not knowingly collect information from minors without verified parental consent.

14. Policy Updates

We may update this Privacy Policy from time to time to reflect:

• Changes in law

• Changes in business practices

• Changes in technology

The revised version will include an updated “Last Updated” date and becomes effective immediately upon posting.

15. How to Contact Us

For questions, concerns, or to exercise your privacy rights, contact:

ANG AUTO PARTS
Montréal, Québec
Phone: +1 438-258-0577
Email: info@angautoparts.ca