What does CAPA mean?
CAPA, or the Certified Automotive Parts Association, is an organization that certifies the quality
and standards of aftermarket automotive parts. This certification ensures that parts meet the
required safety, performance, and durability standards, providing consumers and repair shops
with confidence in their reliability and safety
Do you ship all over canada?
No, we do not offer shipping across all of Canada. At the moment, we only ship to selected
areas within Quebec. You can find a list of the cities we currently ship to on our shipping
page(link to shipping page).
I want to make a return.
You can definitely return your order and receive a refund, as long as it meets the conditions
outlined in our Return & Refund Policy. Please refer to our return policy(link to return policy) to
check if your order is eligible.
Please note that our return policy is valid for 20 days from the date the order status changes
to COMPLETED.
When will i get my refund if my return is accepted?
Upon receipt and inspection of your returned item, you will be notified via email confirming that
the return has been processed. Subsequently, your refund will be initiated, and a credit will be
applied to your original method of payment (credit card or other payment method) within 5-10
business days.
Which locations do you ship to?
We deliver to the following cities and towns in Quebec:
● Montreal Area: Saint-Léonard, Mont-Royal, Saint-Laurent, Côte Saint-Luc, Pointe-aux-Trembles, Rivière-des-Prairies, Montreal East, Anjou, Montreal North, Westmount, Outremont, Verdun, Lasalle, Lachine, Dorval, Dollard-des-Ormeaux, Roxboro, Pierrefonds, Kirkland, Beaconsfield, Senneville, Baie-D’Urfé, Île Bizard, L’Île-Perrot, Sainte-Anne-de-Bellevue
● Laval Area: Laval, Saint-Rose, Bois-des-Filion, Sainte-Thérèse, Saint-Eustache, Rosemère, Blainville, Lorraine, Boisbriand
● Laurentides: Saint-Jérôme, Blainville, Mirabel, Saint-Sophie
● Terrebonne Area: Terrebonne, Mascouche, Sainte-Anne-des-Plaines, Saint-Lin-Laurentides, Charlemagne, Repentigny, La plaine
● South Shore (Montreal): Boucherville, Longueuil, Saint-Lambert, Brossard, La Prairie, Sainte-Catherine, Candiac, Delson, Saint-Constant, Kahnawake, Varennes, Saint-julie
How long does it take to get my order?
Once your order is processed (order processing can take up to 1-3 business days), we’ll
deliver your parts to you within the next 1-3 business days, ensuring quick service for your
needs.
What are the shipping charges?
We offer free shipping on all orders over $250. For orders under $250, a flat shipping fee of $15
will apply.
Is it possible for me to pick up my order in person?
Yes, you can pick up your parts yourself from our designated shipping address. Simply choose
the “Pick Up” option at checkout, once the status of your order changes to COMPLETED, your
order is ready to collect. You will also be notified by email. Pick-ups are only available from
4pm to 7pm MONDAY to FRIDAY and from 9am to 12am on SATURDAY.
When can I pick up my parts if I have chosen to pick them up at checkout?
Once the status of your order will change to COMPLETED, it means now you can visit our pick
up location to pick your order.
Can I cancel my order? What’s your cancellation policy?
To cancel an order that has already been placed, kindly notify us before the order status is
updated to “COMPLETED.” If the status has not yet been changed to “COMPLETED,” a full
refund will be issued for the canceled order. However, if the status has been updated to
“COMPLETED,” a 20% restocking fee will apply to the total invoice for any canceled or returned
products and services.
I received the wrong item.
In the event that a product is damaged or does not match the item originally ordered, a full
refund will be provided to the customer.Please send us the pictures of the product you received
along with the label on the packaging at returns@angautoparts.ca.
I lost password for my ang account, how can i reset my password?
You can reset your password using this link: reset your password. Just follow the steps, and
you’ll be back in no time